Privacy Policy

1. MDN Pty Ltd commitment

MDN Pty Ltd (ABN: 55627462042) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 and with all other applicable privacy laws.

2. About MDN Pty Ltd

MDN Pty Ltd offers a range of services including sightseeing tours. Please contact us for a list of the other companies that make up MDN Pty Ltd which are also subject to this Privacy Policy.

3. What information does MDN Pty Ltd collect about you?

3.1 Clients and prospective clients

When you enquire about our services or when you become a client of MDN Pty Ltd, a record is made which includes your personal information

The type of personal information collected will vary depending on the circumstance of collection and the kind of services that you request from us. Information collected may include your name, email address, postal address, employer details, professional details and any other information that you provide to us or authorise us to collect as a part of your interaction with MDN Pty Ltd.

3.2 Prospective employees or applicants

We collect personal information as a part of the recruitment process such as your name, contact details, qualifications and work history. Generally we will collect this information directly from you.

We may also collect personal information from third parties such as recruitment agencies or your nominated referees. Before offering a position we may require additional details such as your tax file number, superannuation details and any other information necessary in determining your viability for positions requiring police checks etc.

3.3 Other individuals

MDN Pty Ltd may gather personal information about individuals who are not clients including members of the public and customers that participate in events we are involved with and other individuals that interact with us on a commercial basis. Personal information collected will depend on the way in which you are dealing with MDN Pty Ltd.

Images or audio-visual recordings identifying you may be taken if participating in an event we manage.

In limited circumstances we may collect sensitive information if you are injured or involved in an incident at an event promoted or delivered by MDN Pty Ltd. We may collect health information about you with consent or in an emergency.

You can decline to give MDN Pty Ltd any personal information but that may result in an inability to provide you with the services you have requested.

3.4 Visitors to our websites

The way we handle the personal information of visitors to our website is discussed below.

4. How and why does MDN Pty Ltd collect and use your personal information?

MDN Pty Ltd collects the information necessary to carry out our business, to manage the needs of our clients and to provide our services. We may collect information for administrative functions associated with these services such as billing, contracts and managing client relationships.

The purposes which MDN Pty Ltd usually collects and uses personal information will depend on the nature of your interaction with us.

MDN Pty Ltd usually collects personal information directly from you. We may collect or update your personal information over the phone, by email, over the internet or social media, or in person.

MDN Pty Ltd also collects and uses personal information for market research and to innovate the delivery of our products and services.

5. How does MDN Pty Ltd interact with you via the internet?

You may visit our websites without identifying yourself. If you provide MDN Pty Ltd your details in an enquiry then any personal information will be managed in accordance with this Privacy Policy.

MDN Pty Ltd's websites use cookies (small files stored on your computer's browser) that assist in managing customised website settings and content delivery. We collect information such as device type, browser, IP address, pages accessed on our websites and on third-party websites. You are not identifiable from such information.

You can use your own settings to control how your browser deals with cookies but this may affect your access to content on our website.

MDN Pty Ltd's website may contain links to third-party websites and is not responsible for the content or privacy practices of these websites.

6. Can you deal with MDN Pty Ltd anonymously?

You can remain anonymous or use a pseudonym in your dealings with MDN Pty Ltd where it is lawful and practicable. Choosing to remain anonymous on an ongoing basis may affect your ability to participate in events or programmes we deliver.

7. How does MDN Pty Ltd hold information?

MDN Pty Ltd stores information in paper-based files or secure electronic databases (including trusted third party storage providers). Reasonable steps are taken to protect personal information from misuse, loss and interference.

Our websites do not necessarily use encryption or technologies to ensure the secure transmission of information via the internet. We encourage users of our websites to exercise care sending personal information via the internet.

8. Does MDN Pty Ltd use or disclose your personal information for direct marketing?

MDN Pty Ltd may use your personal information for the purpose of informing you about services, promotions or other opportunities that may be of interest. If you do not want to receive marketing communications, you can opt-out at any time by contacting us using the contact details below.

9. How does MDN Pty Ltd use and disclose personal information?

9.1 For clients

The use of your personal information will depend on the services we are providing for you. If you have engaged us to provide a service we may disclose information about you to our service providers when this is relevant to our services.

9.2 For customers and participants

If you are a customer or event participant we may disclose your personal information to clients or venues when reasonable or necessary. We may use images or audio-visual recordings identifying you for promotional purposes when necessary.

9.3 Disclosure to contractors and other service providers

MDN Pty Ltd may disclose information to third party contractors and service providers used for data processing, analysis, surveys, information technology services, website development, and market research.

Personal information may be shared between related and affiliated companies of MDN Pty Ltd, located in Australia or overseas.

Third parties we have disclosed your personal information to may contact you directly to let you know they have your personal information and to give you information about their privacy policies.

9.4 Use and disclosure for administration and management

MDN Pty Ltd also uses and discloses personal information for a range of administrative and operational purposes including:

(i) billing, payment and debt recovery

(ii) planning and managing our services

(iii) quality improvement activities

(iv) statistical analysis and reporting

(v) training staff, contractors and workers

(vi) risk management and liabilities

(vii) responding to enquiries and complaints

(viii) obtaining advice from consultants

(ix) responding to legal obligations

9.5 Other uses and disclosures

We may use or disclose personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

10. Does MDN Pty Ltd disclose your personal information overseas?

MDN Pty Ltd is a global organisation working with clients and service providers across the globe. It is likely your personal information will be disclosed to overseas recipients.

Unless we have your consent or exception under the Australian Privacy Act applies we will only disclose your personal information to overseas recipients where reasonable steps to ensure that the overseas recipient does not breach Australian Privacy Principles has been taken.

11. How can you access or seek correction of your personal information?

You can access your personal information held by MDN Pty Ltd on request. To request access to your personal information please contact our privacy officer using the contact details set out below.

We take reasonable steps to ensure that personal information collected by us is accurate, complete and up-to-date. You can help us to do this by telling us if you notice errors in information held and by letting us know if your details change.

Requests to access personal information may be declined in some circumstances in accordance with Australian Privacy Principles. If a request is refused we will provide you with a reason for our decision.

12. What should you do if you have a complaint about the handling of your personal information?

MDN Pty Ltd is contactable at any time if you have questions about this Privacy Policy or the way in which your information has been handled.

You may make a complaint about privacy with the contact details set out below.

MDN Pty Ltd will first assess your complaint to see if there are simple or immediate steps which can be taken to resolve the complaint quickly.

If your complaint requires more investigation, we will acknowledge receipt of your complaint and strive to complete an investigation promptly. We may ask for further information about your complaint and the outcome you are seeking.

We will typically gather relevant facts, review documents and speak with individuals involved.

In most cases we will investigate and respond within 30 days but if the matter is more complex or likely to take longer we will let you know.

13. How changes are made to this Privacy Policy?

MDN Pty Ltd may amend this Privacy Policy at any time so we recommend that you visit our website regularly to keep up to date with any changes.

14. How to contact MDN Pty Ltd?

The contact details for MDN Pty Ltd are:

PO Box 496, Yulara, NT 0872

info@malpa.tours

This Privacy Policy was updated 27/08/25